F.A.Q. (Frequently Asked Questions)

The transactions involving Perfect Money, Tether USD, USD Coin, Bitcoin, Ethereum, Stellar, Litecoin, Monero, Advcash, and Payeer normally are fulfilled in automatic mode, i.e. instantly.

Pay attention to the peculiarities of exchange in certain directions:

— Payments from Perfect Money may be put on hold by Perfect Money’s fraud prevention system. In such cases, payments take up to 24 hours to be processed.

— Transfers from Tether USD, USD Coin, Bitcoin, Ethereum, Stellar, Litecoin, and Monero accounts performed within 20 minutes from the moment of creating the order are fulfilled in automatic mode upon receiving the required number of confirmations (blocks created after the transaction was included in a block). The required number of confirmations for each cryptocurrency is indicated in the order creation form. If the payment takes longer (some exchanges and wallets actually process the transactions much later than they accept the transfers), then upon receiving the confirmation that the transfer has been sent, you need to reach our support team with a request to restore the order.

— Transfers to Tether USD, USD Coin, Bitcoin, Ethereum, Stellar, Litecoin, and Monero accounts are processed instantly, with an optimal transaction fee as of that moment the transfer is performed (the transaction should be included in a block within 30 minutes). However, in rare cases, because of a sharp increase in the number of transaction in the blockchain, including the transaction in a block might take more time. As we do not possess the technical capability to modify parameters of performed transfers, there is no point in contacting the support team for such requests.

— If the actual amount received differs from the amount indicated in the order, the order will be processed by an operator during our working hours.

Yes, limits depend on your level of verification. You can check the limits for a specific exchange direction with our support team.

Normally, yes. To check availability of a certain currency, press the “need more?” link that is located near the reserve amount and submit your request. As soon as the required amount reaches our accounts, you will receive a notification.

Yes. By registering on our website, you receive a discount that decreases our fee. The more transactions you perform, the higher your discount gets:

Yes, unless it has been completed. We will issue a refund, but the transaction fee will be charged (that means, you will only bear the expenses).

Please note that in case you pay with a cryptocurrency, the transaction should have the required number of confirmations for the payment to be accepted.

1) Familiarize yourself with order processing times (see “How long does the exchange usually take”).

2) Check your email. There could be questions related to your order, and we might have emailed you to request additional information.

3) If you made a transfer via internet-banking or from a cryptocurrency exchange, check whether funds have been deducted from your account, what the current status of the transfer is, and whether you have pressed the “I have paid the order” button on our website.

4) Contact our support team and tell them the number of the order and all the details of the transaction. We will try to sort out the situation as soon as possible.

It may happen if there are some delays caused by the payment system. Please allow 5–10 minutes then reload the page. If there are no changes, contact our support team and tell the number of the order and all the details of the transaction.

Contact our support team and tell them the number of the order and all the details of the transaction. We will try to sort out the situation as soon as possible.

For highly volatile exchange directions, we fix the exchange rate as of the moment we receive the money. We inform about this in the order creation form for all such directions.

For your convenience, in case of cryptocurrency payments, we do not wait for all the required confirmations. We fix the rate once we receive the first confirmation.

If the first confirmation is delayed for more than a day, we email you to check whether you still wish to perform the exchange or you want to cancel it.

After you sign up, you will get access to:

— more exchange directions;

— our discount program;

— transactions with higher limits;

— our Affiliate Program that may be highly profitable for you.

Each client is given a user status by the administration of the service. This status defines the limits of transactions and the availability of certain exchange directions.

The first time you get a new status is when you sign up, then you can update it by completing the verification process.

The user status does not affect the discount rate and the transaction fee.

As soon as you register on our website, we send you an email to activate your account. If you do not receive the email within five minutes, check your Spam folder. If the email is not there, contact our support team.

Register at our website, go to the “Affiliate Program” section of your Dashboard and read the rules given there. Once you accept them, you specify the currency of your affiliate rewards, your account number and press “Join Affiliate Program”.

You will be given access to the affiliate statistics section and to the section containing media kit and the rates export files.

The percentage of your reward depends on the number of the users that first came to our website through your affiliate link and then made an exchange transaction.

Sure. Contact us to discuss it.

Please inform us. Thank you for your cooperation.

It will be great if you contact the support team. Thank you.

We are an independent company not affiliated with any payment system. We only specialize in buying/selling/exchanging various electronic currencies. We do not participate in any projects.

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